Warranty and Service

One big disadvantage of buying on-line is that once you make your decision, you have no protection or service for your valuable diamond purchase.

With most on-line diamond companies, you don’t get a Diamond Warranty. This means you have no trade-up privileges, nowhere to have your ring cleaned and inspected, no one to tighten a loose diamond or size your ring. Plus you have no local company to take your diamond to if you have a question or a problem down the line.

Ask yourself…What happens if my diamond is loose in the mounting or falls out of the setting and is lost? What happens if my diamond chips or cracks? Where can I get my diamond cleaned and inspected or the ring repaired or re-sized? This is one of the most important purchases you will make in your life, and one that your loved one will cherish for the rest of her or his life.

With SmartDiamond.com, as soon as you have purchased your diamond and ring from SmartDiamond.com and E.E. Robbins, you’ll receive a free Lifetime Limited Warranty. This Warranty will entitle you to lifetime trade-up privileges, free cleanings and inspections, free stone tightening and free appraisals, plus you’ll enjoy the over-the-top customer service that E.E. Robbins has become known for.

You’ll also be assisted in obtaining a low-cost insurance policy from Jewelers Mutual Insurance Company, the jewelry industries foremost insurance company. This will cover your ring against damage, theft, loss or mysterious disappearance. If you do experience a claim, we’ll even cover your deductible up to $250.

You’ll receive all of the advantages of buying from one of the most respected diamond stores in the country, combined with the competitive diamond prices found on the internet.

Another big reason why SmartDiamond.com is the only smart way to buy a diamond on-line.